Help & FAQ
1. Orders & Payments
Q: How can I place an order on your website?
You can place an order by browsing our products, selecting your preferred item, and clicking the “Add to Cart” button. Once ready, proceed to checkout and follow the instructions to complete your purchase.
Q: What payment methods do you accept?
We accept major Visa, Master, Credit Card and local bank transfers. More options like Cash on Delivery (COD) may be available for select regions.
Q: Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. After that, it may already be processed for shipment. Contact our support team immediately for assistance.
2. Shipping & Delivery
Q: Do you offer delivery services?
Yes, we offer fast and secure delivery across United Kingdom and select international locations. Delivery fees may vary based on location and order value.
Q: How long does delivery take?
Delivery time varies by destination and shipping method chosen at checkout.
Q: Can I track my order?
Yes! Once your order is dispatched, you’ll receive an email or SMS with a tracking number and link to track your shipment in real time.
3. Installation & Services
Q: Do you provide installation services?
Yes, for eligible products like digital door locks, access control systems, or CCTV units, we offer professional installation services. Installation charges may vary depending on the product and location.
Q: How can I request installation after purchase?
After your purchase, you’ll be contacted by our team to confirm your installation appointment. Alternatively, you can call or WhatsApp our service team directly.
3. Product & Warranty
Q: Are your products covered by warranty?
Yes, all our products come with a manufacturer warranty, typically ranging from 6 months to 2 years depending on the product. Please refer to individual product pages for specific warranty details.
Q: What should I do if the product is defective or not working?
Contact our customer service team immediately. We’ll guide you through the warranty claim or replacement process.
5. Returns & Refunds
Q: Can I return a product?
Yes, returns are accepted within 7 days of delivery, provided the product is unused, in its original packaging, and with proof of purchase. Some exclusions apply (e.g., installed items).
Q: How do I request a return or refund?
Please email or message our customer support team with your order number and reason for return. Once approved, we’ll arrange the pickup and initiate the refund or exchange process.
6. Other Questions
Q: Do you offer bulk pricing or B2B orders?
Yes, we offer special rates for resellers, contractors, and business clients. Please contact our sales team for more information.
Q: Can I request a product demo or consultation?
Yes! We provide on-site or virtual product demonstrations for selected items. Just get in touch with us to schedule.
7. Account & Support
Q: Do I need an account to place an order?
🧾 No account? No problem! You can shop as a guest. But if you create an account, you'll enjoy benefits like faster checkout, order tracking, and saved details for future purchases.
Q: How can I contact customer support?
We’re here to help! Reach out to us anytime via the following channels:
📍 Address:
📬 2 Pritchett Street Birmingham B6 4EH, United Kingdom
📧 Email:
✉️ contact@ibrsons.com
💬 Live Chat & WhatsApp:
Available on our website – click the chat icon to start a conversation.
We’ll respond promptly and assist you with your order, product inquiry, or technical support.